WFM- INFOR/WORKBRAIN - TECHNICAL SUPPORT LEVEL 2 CONSULTANT
JOB DESCRIPTION:
As a member of our onsite second level application support team, you will be responsible for second level support of our customer’s Workforce Management (WFM) application and delivering all aspects related to the support function. This position reports to TrekLogic’s onsite Project Manager.
*********************INFOR/WORKBRAIN EXPERIENCE IS A MUST*****************
WHO YOU ARE AS A PERSON:
Delivery-focused: proactively meets commitments and delivers business value.
Collaborative: a demonstrated team player with both IT and business colleagues.
Customer-oriented: maintains a reputation of great service to our clients.
Committed: a dedicated individual who is willing to do what it takes to get the job done.
PRIMARY RESPONSIBILITIES:
Accountable for delivery of application support services for the implementation of Infor’s WFM application at our client’s site
Respond to incidents/pages and resolve in a timely manner as dictated by the Service Level Agreements
Contribute to plans for continual improvement
Maintain comprehensive documentation
Work with infrastructure teams, database administrators, network analysts, systems analysts, management and business users
Prepare status reporting
WORK SCHEDULE:
Working hours are normally 12:00 noon – 8:00pm weekdays but may vary as the business requires. The ability to work flexible hours is essential.
Support will be full 24/7, so there will be a requirement to take part in an on-call rotation and provide off hours support. Currently, the successful candidate will be required to carry a pager 2 weeks out of 4.
Requirement for occasional weekend working for implementations when required.
TECHNICAL EXPERIENCE:
Knowledge of the Infor WFM suite of applications, including:
Scheduling
Labor Forecasting Schedule Optimization
Clocks
Labor Budgeting
Time and Attendance
Workbrain Intelligence
Unix/Linux advanced experience
Unix Shell Scripting capabilities
Windows NT experience
WebLogic experience
Oracle database experience
Java application support experience
SQL experience
Application support experience in a retail environment
Knowledge of Remedy (Incident Tracking Tool) an advantage
POS application experience and retail understanding an advantage
QUALIFICATIONS:
Bachelor’s Degree in IT, or a related field
2 – 5 years of working in an IT support environment
Responsible and self-motivated with a keen attention to detail
Good Customer service/communications skills – effective at engaging customer group
Ability to prioritize tasks appropriately and deal with changing priorities and tight deadlines
Proficient in the use of MS Office
Excellent problem solving and troubleshooting skills
Good telephone manner
Ability to work well under pressure
Excellent communication skills (written and oral)
Excellent interpersonal skills
Able to work independently and as part of a team
Service delivery focused
Able to meet business needs with technical solutions
START DATE AND PAY RATE:
Start date: – immediate
Length of contract: – 12 months
Pay rate: – maximum of $50 per hour for Incorporated individuals
Working hours: – 40 hours per week
Location: – Scarborough, Ontario
Please email resumes to mailto:steffen.allen@brainhunter.com
|
|
Home ....
Job
Search ..